Anticipating that users would be struggling with a new interface, we deliberately made the first few questions in the essay utterly trivial – sort of a quantum equivalent to “2+2 = ?” – so they could focus on the interface. To our surprise, users performed poorly on these questions, worse than they did on the (much harder) later questions. Our current hypothesis to explain this is that when users failed to answer the first few questions correctly it served as a wakeup call.
— How can we develop transformative tools for thought?
- Voice of Ease x Voice of Mediation, if you want